FAQ


If you have any questions that aren't answered here, feel free to e-mail us at info@gaiacollective.com.

 

WHAT IS A MOONBOX?

MoonBox is a subscription to a set of spiritual goodies, arriving at your doorstep before each full moon. With your membership, you will receive monthly gifts of crystals, essential oils, herbs, guided mantras and meditations, and any other items that our featured artists might come up with! As part of the MoonBox, we will also release recorded meditations and send you the information through our e-mail newsletter to help you set your intention and get the most out of each full moon. We will have these mediations and rituals ready for you on the day of the full moon.

 

HOW DO I SIGN UP?

Check out our MoonBox Subscription page and choose your subscription interval. Once you have added it to your cart, checkout like normal and you'll receive yours the following month.

 

WHEN DOES SUBSCRIPTION CLOSE FOR EACH MONTH?

Subscription closes 8 days before the day of the full moon. So for example, if you'd like to subscribe to the November MoonBox, you must register before November 18th, so make sure to sign up early!

 

WHEN DO I GET MY MOONBOX?

We will send out MoonBoxes about 10 days before the full moon. You should receive it a couple of days before the day of the full moon.

 

BUT DON'T THE NORMAL AND MOON CALENDARS DIFFER?

They do, the moon calendar has fewer days per cycle than the monthly calendar. We use the following full moon calendar for 2016 and 2017:

2016:
January 24
February 22
March 23
April 22
May 21
June 20
July 19
August 18
September 16
October 16
November 14
December 14

2017:
January 12
February 11
March 12
April 11
May 10
June 9
July 9
August 7
September 6
October 5
November 4
December 3

HOW AM I BILLED FOR MY SUBSCRIPTION?

When you initially purchase a subscription, you will be billed immediately. After this, you will be re-billed about three weeks before each full moon. Since the moon and normal monthly calendars differ, we have to change the date slightly every month. The planned billing dates for 2017 are as follows:

December 23, 2016 

January 21, 2017
February 19, 2017
March 21, 2017
April 19, 2017
May 19, 2017
June 18, 2017
July 17, 2017
August 16, 2017
September 14, 2017
October 14, 2017
November 12, 2017


You can also prepay for 3, 6, or 12 months at a time to save on each MoonBox. If you do prepay, you will be automatically billed after the subscription length. For example, if you prepay for 6 months, you will be charged for 6 months again six months later.

 

HOW DO I SEE, EDIT, OR CANCEL MY CURRENT SUBSCRIPTION?

Log into your account page and you'll find the information under the "My Subscriptions" section.